Fraud costs utilities millions annually. From energy theft to fake applications, criminals exploit the system in diverse ways. Generative AI could equip utilities with enhanced fraud detection capabilities. By evaluating customer data, energy usage patterns, payment histories, and more, generative models can recognize anomalies that may signify fraudulent activity. The technology can also simulate fraudulent transactions to help train fraud detection systems. This allows utilities to identify emerging fraud tactics and update defenses accordingly. However, generative models should not make final fraud determinations. Human investigators must validate unusual activity before accusing customers of wrongdoing. When applied carefully, generative AI can allow utilities to thwart fraud and better serve honest ratepayers.
Report: https://marketresearch.biz/report/generative-ai-in-utilities-market/
