ISO 20000 is an internationally recognized standard that specifies the requirements for an organization’s IT service management (ITSM) system. An ITSM is a set of processes and practices that are used to plan, design, deliver, operate, and control IT services. The standard aims to improve the delivery of IT services by providing a comprehensive and coordinated approach to managing processes, people, and technology.
https://www.iascertification.c....om/service/iso-20000
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